Frequently Asked Questions

Find answers to common questions about Zempilewallet

What is Zempilewallet? +
Zempilewallet is a hardware device designed to securely store private keys for cryptocurrencies. It provides military-grade encryption for your cryptocurrency private keys. We do not offer exchange, trading, or custodial services - we only manufacture hardware devices for private key storage.
How does Zempilewallet work? +
Zempilewallet stores your cryptocurrency private keys offline in a secure hardware device. The keys never leave the device, and all sensitive operations are performed within the secure element. This protects your private keys from online threats, malware, and unauthorized access.
Is Zempilewallet secure? +
Yes, Zempilewallet uses military-grade encryption and secure element technology to protect your private keys. The device is designed to be tamper-resistant and includes multiple layers of security. Your private keys are generated and stored entirely on the device and never exposed to the internet.
How do I set up my Zempilewallet? +
Setting up your Zempilewallet is simple: 1) Unbox your device and connect it to your computer, 2) Initialize the device and create a new wallet, 3) Write down your recovery phrase and store it safely, 4) Set up your PIN code, 5) Your device is now ready to securely store your private keys.
What happens if I lose my device? +
If you lose your Zempilewallet device, your private keys are still safe. You can recover access to your cryptocurrencies using your recovery phrase on a new Zempilewallet device. This is why it's crucial to keep your recovery phrase in a safe place, separate from your device.
Which cryptocurrencies does Zempilewallet support? +
Zempilewallet supports storing private keys for major cryptocurrencies including Bitcoin, Ethereum, and many other popular digital assets. The device is designed solely for private key storage and does not provide trading or exchange functionality.
How can I contact support? +
You can reach our support team via email at contact@zempilewallet.co.com or call us at +15163887153. Our support team is available to help with device setup, troubleshooting, and general questions about using your Zempilewallet hardware device.
What is included in the box? +
Your Zempilewallet package includes: 1) The Zempilewallet hardware device, 2) USB cable for connection, 3) Recovery phrase cards, 4) Quick start guide, 5) Stickers and accessories. Everything you need to start securing your cryptocurrency private keys.
Is Zempilewallet open source? +
Parts of Zempilewallet's software are open source to ensure transparency and allow security audits. The firmware and critical security components undergo regular third-party audits. We believe in transparency while maintaining the highest security standards for our hardware devices.
What is the warranty period? +
Zempilewallet comes with a 2-year manufacturer warranty covering defects in materials and workmanship. The warranty does not cover damage from misuse, accidents, or unauthorized modifications. Contact our support team for warranty claims and service.

Still Have Questions?

Our support team is here to help you

📧 contact@zempilewallet.co.com
📞 +15163887153
Contact Support